We're looking for an experienced CX leader to join our team to move us closer to not just measuring customer experience, but living it - across the business.
We see this role as both key to a customer-centric culture and as a partner to the business and management board in strategic decisions.
What will be your mission?
- Managing and leading a medium sized team of specialists/experts in the areas of CX and CI.
- Development and motivation of team members to independently manage assigned projects, coordination of activities and team composition with a view to achieving the set objectives.
- Providing advanced analytics and functional models to build deeper and more effective customer experience insights with main focus on CX and CI synergy.
- Preparing, optimizing and communicating CX strategy based on customer data analysis.
- Incorporating AI daily routines to streamline work and improve customer experience.
- Executing and overseeing the implementation of CX strategy across business units.
- Present results, direction and opportunities to the company's top management, including a communication with the global team.
What do we expect?
- Experience leading a team or cross-functional projects.
- Strategic thinking, analytical approach, customer focus.
- Ability to create a CX vision and both “sell” and implement it.
- Ability to link strategic thinking with execution.
- Hands-on experience working with CX tools.
- Excellent presentation skills and communication skills in both English and Slovak.
- A desire to move things, not just maintain them.
- Advantage: knowledge of survey methods, segmentation, customer journey mapping, or telco/tech experience.
What do we offer you?
- An opportunity to influence the direction of one of the most important topics in the company.
- A strong team of experts with a desire to push things forward.
- Support from leadership with a strong connection to business.
- Opportunity to speak in front of the board and shape the CX agenda at the highest level.
We offer our people the best
- Smartphone: Choose your phone and get a compensation of up to 900 € every 3 years.
- Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
- Yearly bonus: You can get a bonus of up to 15% of your annual fixed salary each year depending on the company’s success.
- Telekom discounts: Enjoy the most of the lower prices of our products and services for your family and friends.
- Partner discounts: Enjoy lower prices of products and services with our partners.
- Flexible hours: Adapt your work to your needs thanks to the home-office option (according to the agreement with the manager).
- Shares program Shares2You: Become a shareholder of the Deutsche Telekom Group and take advantage of the associated benefits.
- Rest and recreation: Relax with 5 extra days off.
- MultiSport: Sport and relax with your loved ones thanks to the discounted MultiSport card.
- Sick pay: If you are on sick leave for max. 10 days, you can count on an income of 80% of the daily assessment basis.
- uLekára.sk: Take care of your health with free online prevention and consultation with medical specialists for you and your family.
- Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
- Education and development: Broaden your horizons with our internal T-Univerzita offering a wide range of courses.
- Cafeteria: Choose from a wide range of benefits worth up to 500 € per year - sports and cultural services, health and beauty, holidays or language courses.
- Life crisis support: Is life testing you? We will support you with one-off financial support.
- Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
- Meal contribution: Enjoy a delicious meal with a work-day allowance of 6,60 €.
- Recreational allowance: Have you been with us for 2 years? A recreational allowance is in your pocket.
- Pension allowance: Get ready for your retirement with a pension allowance after 3 months with us.
Everyone is welcome to join us
Our employees feel that they have equal employment and career development opportunities with us, regardless of age, gender and gender identity, sexual orientation, physical and mental ability, nationality, social and ethnic origin, political views, religion and world view. This makes us very happy. We are committed to continuous improvement and to creating a safe working environment for all.
What awaits you
- Has the job offer captured your interest? Fill in the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview is a two-way opportunity to get to know each other better.
- We will inform you about the result of the interview as soon as possible. Successful candidates will receive a job offer.
