[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-489109":3,"similar-jobs-489109":39},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":37},489109,"IT Support Helpdesk Specialist","it-support-helpdesk-specialist","\u003Cp>\u003Cspan style=\"color:rgb(18,19,23);\">\u003Cstrong>Protecting one billion people from cyber threats?\u003C/strong> If you find this proposition more exciting than scary, come on board and grow with us.\u003C/span>\u003Cbr>\u003Cspan style=\"color:rgb(18,19,23);\"> \u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(18,19,23);\">Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.\u003C/span>\u003C/p>\u003Cp> \u003Cbr>\u003Cspan style=\"color:rgb(18,19,23);\">At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.\u003C/span>\u003Cbr>\u003Cspan style=\"color:rgb(18,19,23);\"> \u003Cbr>\u003Cbr>We’re seeking a motivated \u003Cstrong>IT Support Helpdesk Specialist\u003C/strong> to join our team and help us ensure a seamless user experience for our internal customers and colleagues. We’re looking for someone \u003Cstrong>dynamic\u003C/strong> and \u003Cstrong>proactive\u003C/strong>, who enjoys improving how things work. This role is not just about resolving tickets, but also about \u003Cstrong>finding smarter\u003C/strong>,\u003Cstrong> more efficient ways to support \u003C/strong>our internal customers and colleagues and continuously improve IT processes.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(18,19,23);\">Apply now and help us protect the online world around us!\u003C/span>\u003Cbr>\u003Cspan style=\"color:rgb(18,19,23);\"> \u003C/span>\u003C/p>\u003Ch4>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong>Responsibilities\u003C/strong>\u003C/span>\u003C/h4>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Provide first-level technical support to internal customers, troubleshooting and resolving IT/tech-related issues\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Diagnose and resolve software, hardware, and network issues, monitoring systems to ensure that they are running efficiently and identify and resolve any issues\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Respond to helpdesk tickets via email, phone, or slack, ensuring timely and accurate resolution\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Assist customers with product setup, configuration, installation and general IT queries related to our cybersecurity solutions\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Performing regular maintenance on systems, including updates and backups\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Management of the user accounts and permissions\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Maintaining and update of the documentation of IT systems and procedures\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Administration of cloud services\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Performing security audits, ensure compliance with company policies\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Work closely with our development and operations teams to provide feedback on recurring issues and improve the overall customer experience\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Collaborate with internal clients, our colleagues to identify areas for improvement in processes and solutions\u003Cbr>\u003C/span>\u003Cbr>\u003Cspan style=\"color:rgb(18,19,23);\"> \u003C/span>  \u003C/li>\u003C/ul>\u003Ch4>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong>Requirements\u003C/strong>\u003C/span>\u003C/h4>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Previous experience in an IT support/helpdesk role, preferably in a technical environment\u003C/span>\u003C/li>\u003Cli>A proactive mindset and willingness to look for ways to make everyday IT support more efficient.\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Strong problem-solving skills with the ability to quickly diagnose and resolve IT issues\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Familiarity with ticketing systems and remote support tools\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Basic knowledge of networking concepts (DNS, DHCP, VPN, etc.)\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">A customer-first mindset, with a passion for providing outstanding service\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Ability to work both independently and as part of a collaborative team\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong> \u003Cbr>\u003C/strong>\u003C/span>\u003C/p>\u003Ch4>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong>Nice to have\u003C/strong>\u003C/span>\u003C/h4>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Experience working with cybersecurity or telecommunications products\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Understanding of cloud environments (AWS, Azure, etc.)\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Basic scripting skills (Python, Bash, etc.) to automate tasks or solve repetitive problems\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(18,19,23);\">Familiarity with Linux systems and basic system administration\u003C/span>\u003C/li>\u003Cli>Experience working with Google Workspace (user management, permissions, Gmail, Drive, admin settings)\u003Cbr>  \u003C/li>\u003C/ul>\u003Ch4>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong>Why to work with us?\u003C/strong>\u003C/span>\u003C/h4>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Meaningful job\u003C/strong> - protecting everyday people against malware and hackers all around the globe.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Rewarding financial package\u003C/strong>, including the possibility to choose \u003Cstrong>ESOP\u003C/strong> as a benefit and a motivating flexible part of the remuneration reflecting long term results.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Flexible\u003C/strong> working hours and possibility of \u003Cstrong>HO, \u003C/strong>20+5 vacation days\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Terrace\u003C/strong> - beautiful view and available for private parties\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Regular events & teambuildings - grill, enjoy pub quiz or have a breakfast with us\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">You will be supported to learn, grow and gain new experiences with us!\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.\u003C/span>\u003Cp> \u003C/p>\u003C/li>\u003C/ul>\u003Ch4>\u003Cspan style=\"color:rgb(43,184,188);\">\u003Cstrong>Position details\u003C/strong>\u003C/span>\u003C/h4>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Team: Operations\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Work setup: Hybrid\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Location: Brno\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Job type: Full-Time Employment\u003C/span>\u003C/li>\u003C/ul>",{"id":9,"name":10,"logo":11,"about":12},9615,"Whalebone, s.r.o.","https://app.recruitis.io/file/logo-W-RGB-DaSWctWypC","Whalebone develops user-centric cybersecurity products for telcos, ISPs, enterprises, government and public institutions. It provides millions of internet users with seamless digital life protection, keeping them safe from malware, phishing schemes, ransomware, and other malicious digital attacks – without the need to download anything. The company has repeatedly enabled Tier 1 telcos to effectively protect their customers while significantly raising their revenue. Deloitte ranked Whalebone in its Deloitte Technology Fast 50 Central Europe 2024 report, and the Financial Times’ Sifted Leaderboard 2024 of the fastest-growing companies in Central Europe listed Whalebone at number 20. Whalebone’s mission is to bring cybersecurity to 1 billion people by providing no-installation security products to a diverse range of partners.",[14],"Jezuitská 14, Brno, CZ",[16],{"id":17,"name":18},"11","IS/IT: Správa systémů a HW",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek",null,"https://app.recruitis.io/answer/form/2pIGmntBCGHABmHsTIibnkuF8wXB6wnl/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici IT Support Helpdesk Specialist  - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro IT Support Helpdesk Specialist  a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":33,"og:type":34,"og:title":35,"og:description":36,"og:image":11},"summary","website","IT Support Helpdesk Specialist ","Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us. Whalebone is a global company working on user-centric cybersecurity…",{"canonical":38},"https://pracevcr.cz/inzerat/489109-it-support-helpdesk-specialist",[40,56,69,83,97],{"id":41,"title":42,"answer_count":43,"company":44,"slug":48,"address":49,"employment":50,"workfields":51,"salary_formatted":55},488581,"AI Fanatik",32,{"id":45,"name":46,"logo":47},1938,"Crocodille ČR, spol. s r.o.","https://app.recruitis.io/images/no_avatar_company.png","ai-fanatik","Poděbradská 206 / 57, Praha 9, CZ",{"id":23,"name":24},[52],{"id":53,"name":54},"1004","IT projektový manažer","60 000 CZK",{"id":57,"title":58,"answer_count":23,"company":59,"slug":62,"address":63,"employment":64,"workfields":65,"salary_formatted":25},488791,"SAP Application Manager",{"id":60,"name":61,"logo":47},9619,"WITTE Automotive – Nejdek","sap-application-manager","Rooseveltova 1299, Nejdek, CZ",{"id":23,"name":24},[66],{"id":67,"name":68},"1008","IT manager",{"id":70,"title":71,"answer_count":72,"company":73,"slug":76,"address":77,"employment":78,"workfields":79,"salary_formatted":25},488690,"Product Owner for Customer Data Platform",29,{"id":74,"name":75,"logo":47},9386,"Notino, s.r.o.","product-owner-for-customer-data-platform","Londýnské náměstí 1036/3, Brno-střed, CZ",{"id":23,"name":24},[80],{"id":81,"name":82},"1005","Produktový manažer v IT",{"id":84,"title":85,"answer_count":86,"company":87,"slug":90,"address":91,"employment":92,"workfields":93,"salary_formatted":25},488000,"HR SAP Consultant",38,{"id":88,"name":89,"logo":47},9059,"Adastra Czech Republic","hr-sap-consultant","Karolinská 706/3, Praha 8, CZ",{"id":23,"name":24},[94],{"id":95,"name":96},"1007","IT konzultant",{"id":98,"title":99,"answer_count":100,"company":101,"slug":104,"address":105,"employment":106,"workfields":107,"salary_formatted":25},487967,"Data & AI Platform Consultant",14,{"id":102,"name":103,"logo":47},9320,"DataSentics, a.s.","data-ai-platform-consultant","Washingtonova 1599, Praha, CZ",{"id":23,"name":24},[108],{"id":109,"name":110},"10","IS/IT: Projekce a konzultace"]