[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-492356":3},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":36},492356,"Service Coordinator","service-coordinator","\u003Cp>\u003Cstrong>\u003Cem>About\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>We are looking for an experienced Service Coordinator to support the delivery and transition of IT services, including vendor-to-vendor transitions and managed service operations. The role combines operational coordination, stakeholder communication, reporting, and continuous service improvement. This position plays a key role during service transitions (e.g., Entra ID or similar cloud/identity services), ensuring smooth onboarding, knowledge transfer, and stabilization.\u003C/strong>\u003C/p>\u003Cp>&nbsp;\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Project\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>start date: \u003C/strong>ASAP\u003C/p>\u003Cp>\u003Cstrong>duration: \u003C/strong>unlimited\u003C/p>\u003Cp>&nbsp;\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Tech stack\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>ITSM platforms:\u003C/strong> ServiceNow, Jira Service Management, or equivalent\u003C/li>\u003Cli>\u003Cstrong>Identity &amp; cloud services:\u003C/strong> Microsoft Entra ID (Azure AD), Azure\u003C/li>\u003Cli>\u003Cstrong>Collaboration &amp; communication tools:\u003C/strong> Microsoft Teams, SharePoint, Outlook\u003C/li>\u003Cli>\u003Cstrong>Reporting &amp; data:\u003C/strong> Excel / Google Sheets (KPI tracking, SLA reporting); Power BI or similar dashboards (advantageous)\u003C/li>\u003Cli>\u003Cstrong>Documentation &amp; knowledge management:\u003C/strong> Confluence, SharePoint, or equivalent\u003C/li>\u003Cli>\u003Cstrong>Service management frameworks:\u003C/strong> ITIL-aligned processes (incident, change, request, transition management)\u003C/li>\u003C/ul>\u003Cp>&nbsp;\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Your responsibilities\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>coordinate daily\u003C/strong> \u003Cstrong>service delivery activities\u003C/strong> across internal teams and external vendors, ensuring adherence to SLA/OLA commitments and service quality standards\u003C/li>\u003Cli>\u003Cstrong>monitor and drive timely resolution of incidents, requests, and changes\u003C/strong>; act as a central coordination point for all service-related activities\u003C/li>\u003Cli>\u003Cstrong>support and coordinate vendor-to-vendor transitions\u003C/strong>, including tracking milestones, risks, and dependencies\u003C/li>\u003Cli>\u003Cstrong>ensure proper knowledge transfer\u003C/strong>, documentation, and handover readiness during transition phases\u003C/li>\u003Cli>\u003Cstrong>organize and facilitate transition and service review meetings \u003C/strong>with internal and external stakeholders\u003C/li>\u003Cli>\u003Cstrong>interface with customers, vendors, and internal teams\u003C/strong>; communicate status, risks, and escalations clearly and proactively\u003C/li>\u003Cli>\u003Cstrong>prepare and maintain service reports\u003C/strong> covering KPI´s, SLA´s, and overall service health\u003C/li>\u003Cli>\u003Cstrong>identify trends and propose improvements\u003C/strong>; support audit and compliance requirements\u003C/li>\u003Cli>\u003Cstrong>proactively identify service gaps\u003C/strong> and drive implementation of process improvements and operational efficiencies\u003Cp>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cem>What do we expect?\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>proven experience in a \u003Cstrong>managed services\u003C/strong> environment \u003Cstrong>(2–5+ years)\u003C/strong>\u003C/li>\u003Cli>hands-on involvement in \u003Cstrong>service transition\u003C/strong> projects, ideally \u003Cstrong>vendor-to-vendor transitions\u003C/strong> or \u003Cstrong>service onboarding/transformation\u003C/strong> initiatives\u003C/li>\u003Cli>experience coordinating \u003Cstrong>IT service delivery\u003C/strong> in an \u003Cstrong>ITIL-aligned\u003C/strong> environment\u003C/li>\u003Cli>exposure to enterprise environments including \u003Cstrong>cloud\u003C/strong>, \u003Cstrong>infrastructure\u003C/strong>, or \u003Cstrong>identity services\u003C/strong> (\u003Cstrong>Microsoft Entra ID / Azure AD\u003C/strong> is a plus)\u003C/li>\u003Cli>strong \u003Cstrong>ownership and accountability\u003C/strong> – takes full responsibility for service delivery outcomes\u003C/li>\u003Cli>\u003Cstrong>proactive mindset\u003C/strong> – identifies and addresses issues before they escalate\u003C/li>\u003Cli>strong \u003Cstrong>communication skills\u003C/strong> with ability to interact effectively with both technical and business stakeholders\u003C/li>\u003Cli>excellent \u003Cstrong>organizational skills\u003C/strong> with ability to manage multiple workstreams simultaneously\u003C/li>\u003Cli>experience with \u003Cstrong>reporting and data analysis\u003C/strong> (service metrics, \u003Cstrong>KPIs\u003C/strong>, \u003Cstrong>SLA tracking\u003C/strong>)\u003C/li>\u003Cli>solid understanding of \u003Cstrong>risk, issue, and escalation management\u003C/strong>\u003C/li>\u003Cli>ability to work under pressure in dynamic, distributed team environments\u003C/li>\u003Cli>\u003Cstrong>ITIL Foundation\u003C/strong> certification or equivalent is an advantage\u003C/li>\u003Cli>familiarity with \u003Cstrong>ITSM tools\u003C/strong> such as \u003Cstrong>ServiceNow\u003C/strong>, \u003Cstrong>Jira\u003C/strong>, or similar\u003C/li>\u003Cli>\u003Cstrong>fluent English\u003C/strong>\u003C/li>\u003Cli>experience with \u003Cstrong>cloud services\u003C/strong> (\u003Cstrong>Azure / Entra ID\u003C/strong>) is a plus\u003C/li>\u003C/ul>\u003Cp>&nbsp;\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Benefits\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Compensation and rewards:\u003C/strong>\u003Cul>\u003Cli>Boost your earnings with \u003Cstrong>bonuses \u003C/strong>(company performance, project, or extra performance bonus)\u003C/li>\u003Cli>Invest in yourself with a yearly \u003Cstrong>well-being budget\u003C/strong> (up to €2,000)\u003C/li>\u003Cli>Earn \u003Cstrong>referral bonus\u003C/strong> (up to €3,000)\u003C/li>\u003Cli>Secure your future with a \u003Cstrong>pension plan contribution\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Flexibility and Work-Life Balance:\u003C/strong>\u003Cul>\u003Cli>\u003Cstrong>Flexible working hours\u003C/strong> that adjust to your personal needs\u003C/li>\u003Cli>Choose your work environment – \u003Cstrong>100% remote\u003C/strong> or modern \u003Cstrong>offices: Košice, Bratislava, Prague\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Personal and Professional Development:\u003C/strong>\u003Cul>\u003Cli>Sharpen your skills with extensive \u003Cstrong>training &amp; certifications\u003C/strong>\u003C/li>\u003Cli>Boost your language skills with \u003Cstrong>language courses\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Wellbeing and Culture:\u003C/strong>\u003Cul>\u003Cli>Build bonds through \u003Cstrong>team-building activities &amp; company events\u003C/strong> like the VolleyCup and Christmas party\u003C/li>\u003Cli>Join our \u003Cstrong>family culture\u003C/strong> and participate in diverse \u003Cstrong>interest groups\u003C/strong> like bikers, runners, gamers, and more\u003C/li>\u003Cli>Invest in your well-being with a \u003Cstrong>MultiSport card\u003C/strong>\u003C/li>\u003Cli>Promote your mental health with \u003Cstrong>confidential psychological support&nbsp;\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp>&nbsp;\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Hiring process\u003C/em>\u003C/strong>\u003C/p>\u003Col>\u003Cli>Has the job offer captured your interest? Please fill out the \u003Cstrong>application form\u003C/strong> and let us know about yourself.\u003C/li>\u003Cli>We will assess the information you send us and \u003Cstrong>will get back\u003C/strong> to you under any circumstances.\u003C/li>\u003Cli>We will contact the chosen applicants and \u003Cstrong>specify the details\u003C/strong>.\u003C/li>\u003Cli>A job \u003Cstrong>interview with a hiring manager \u003C/strong>is a two-way opportunity to get to know each other better. The hiring process also includes a \u003Cstrong>second interview\u003C/strong> with the customer directly.\u003C/li>\u003Cli>We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a \u003Cstrong>job offer.\u003C/strong>\u003C/li>\u003C/ol>",{"id":9,"name":10,"logo":11,"about":12},9473,"Fpt Slovakia s.r.o.","https://app.recruitis.io/file/7eb6bd7f97a687528f2d73c67d1d61f6","Na trhu v Košiciach poskytujeme služby so zameraním na oblasť informačných technológií už od roku 2004. V súčasnosti v metropole východu zamestnávame viac ako 400 IT špecialistov. Medzi naše hlavné úlohy patrí návrh, vývoj a správa softvéru, implementácia a údržba SAP riešení, nezávislé testovanie a zabezpečovanie kvality IT služieb v rámci energetického sektora. Zaoberáme sa aj inovatívnymi riešeniami v obasti e-mobility a smart home.\u003Cbr />\n\u003Cbr />\nSme dcérskou súčasťou globálnej spoločnosti FPT Software, ktorá predstavuje jedného z najsilnejších hráčov na svetovom IT trhu a patrí medzi TOP 100 IT outsourcingových spoločností sveta. FPT pôsobí vo Vietname, Japonsku, Európe, Austrálii, Tichomorí a Spojených štátoch.",[14],"Južná trieda 6, Košice, SK",[16],{"id":17,"name":18},"12","IS/IT: Software - Vývoj a obsluha aplikací",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek","od 2 000 EUR","https://app.recruitis.io/answer/form/N26gA597HAc3WpBrr98n99RttBCI8q8M/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Service Coordinator - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Service Coordinator a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":33,"og:type":34,"og:title":5,"og:description":35,"og:image":11},"summary","website","AboutWe are looking for an experienced Service Coordinator to support the delivery and transition of IT services, including vendor-to-vendor transitions and managed service operations. The role combines&#8230;",{"canonical":37},"https://pracavkosiciach.sk/inzerat/492356-service-coordinator"]