[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-492878":3},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":36},492878,"Lead Incident Manager with SAP knowledge","lead-incident-manager-with-sap-knowledge","\u003Cp>\u003Cstrong>\u003Cem>About\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>We are looking for a Lead Incident Manager to own the end-to-end Incident Management process — acting as the central coordination point during service disruptions, driving rapid service restoration, and working closely with Platform Services, BizDevOps Squads, SAP Support, and Service Management to maintain SLA compliance and support a mature, ITIL-based service organization.\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong> \u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Project\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>start date: \u003C/strong>ASAP\u003C/li>\u003Cli>\u003Cstrong>duration (of the project): \u003C/strong>Long-term\u003C/li>\u003Cli>\u003Cstrong>travelling:\u003C/strong> occasionally\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Tech stack\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Jira\u003C/strong> Service Management\u003C/li>\u003Cli>\u003Cstrong>Service Now\u003C/strong>\u003C/li>\u003Cli>Cloud platforms\u003C/li>\u003Cli>IT Monitoring solutions\u003C/li>\u003Cli>\u003Cstrong>ITSM processes\u003C/strong> (Incident, Problem, Change, Request Management)\u003C/li>\u003Cli>\u003Cstrong>Microsoft Teams\u003C/strong> / Collaboration tools\u003C/li>\u003Cli>\u003Cstrong>SAP\u003C/strong>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Your responsibilities\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>lead the end-to-end \u003Cstrong>Incident Management\u003C/strong> process for the business platform\u003C/li>\u003Cli>coordinate resolution of high-priority and critical incidents across multiple technical teams\u003C/li>\u003Cli>act as \u003Cstrong>Incident Commander\u003C/strong> during \u003Cstrong>Severity 1\u003C/strong> incidents, facilitating bridge calls and coordinating recovery activities\u003C/li>\u003Cli>ensure incidents are prioritized according to defined severity and \u003Cstrong>SLA\u003C/strong> criteria\u003C/li>\u003Cli>coordinate communication with technical teams, business stakeholders, service owners, and management throughout the incident lifecycle\u003C/li>\u003Cli>drive timely restoration of business services while minimizing customer and business impact\u003C/li>\u003Cli>monitor compliance with Incident Management processes, \u003Cstrong>SLAs\u003C/strong>, and operational \u003Cstrong>KPIs\u003C/strong>\u003C/li>\u003Cli>coordinate escalations across \u003Cstrong>Platform Services\u003C/strong>, \u003Cstrong>BizDevOps\u003C/strong> teams, \u003Cstrong>SAP Support\u003C/strong>, and third-party vendors\u003C/li>\u003Cli>support post-incident reviews and ensure \u003Cstrong>root cause analysis\u003C/strong> and follow-up actions are completed in cooperation with \u003Cstrong>Problem Management\u003C/strong>\u003C/li>\u003Cli>identify recurring operational issues and initiate continuous service improvement activities\u003C/li>\u003Cli>collaborate closely with \u003Cstrong>Change Management\u003C/strong> to reduce operational risks and improve service stability\u003C/li>\u003Cli>maintain Incident Management documentation, operational procedures, and reporting\u003C/li>\u003Cli>provide governance and coaching for Incident Management best practices across delivery teams\u003C/li>\u003Cli>contribute to the continuous development of the platform operating model and \u003Cstrong>IT Service Management\u003C/strong> processes\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>What do we expect?\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>3+ years of experience in \u003Cstrong>IT Operations\u003C/strong>, \u003Cstrong>IT Service Management\u003C/strong>, or Production Support\u003C/li>\u003Cli>knowledge of \u003Cstrong>SAP basis\u003C/strong> environments is highly desirable (e.g. \u003Cstrong>SAP Transport Management System\u003C/strong> - reviewing transport logs, system logs, etc.)\u003C/li>\u003Cli>proven experience as \u003Cstrong>Incident Manager\u003C/strong>, \u003Cstrong>Major Incident Manager\u003C/strong>, or similar role\u003C/li>\u003Cli>strong knowledge of \u003Cstrong>ITIL\u003C/strong> Incident, Problem, and Change Management processes\u003C/li>\u003Cli>experience managing Major/Critical Incidents in enterprise environments\u003C/li>\u003Cli>strong stakeholder management and communication skills\u003C/li>\u003Cli>experience coordinating multiple technical teams under time pressure\u003C/li>\u003Cli>experience working with \u003Cstrong>Jira Service Management\u003C/strong> or similar \u003Cstrong>ITSM\u003C/strong> platforms\u003C/li>\u003Cli>experience working in \u003Cstrong>Agile\u003C/strong> organizations\u003C/li>\u003Cli>strong analytical and decision-making skills\u003C/li>\u003Cli>ability to lead crisis situations and facilitate technical war rooms\u003C/li>\u003Cli>experience with \u003Cstrong>SLA/KPI\u003C/strong> reporting and service governance\u003C/li>\u003Cli>\u003Cstrong>ITIL Foundation\u003C/strong> certification (\u003Cstrong>ITIL 4\u003C/strong> preferred)\u003C/li>\u003Cli>fluency in \u003Cstrong>English\u003C/strong> and \u003Cstrong>German\u003C/strong>\u003Cp>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cem>Benefits\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Compensation and rewards:\u003C/strong>\u003Cul>\u003Cli>Boost your earnings with \u003Cstrong>bonuses \u003C/strong>(company performance, project, or extra performance bonus)\u003C/li>\u003Cli>Invest in yourself with a yearly \u003Cstrong>well-being budget\u003C/strong> (up to €2,000)\u003C/li>\u003Cli>Earn \u003Cstrong>referral bonus\u003C/strong> (up to €3,000)\u003C/li>\u003Cli>Secure your future with a \u003Cstrong>pension plan contribution\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Flexibility and Work-Life Balance:\u003C/strong>\u003Cul>\u003Cli>\u003Cstrong>Flexible working hours\u003C/strong> that adjust to your personal needs\u003C/li>\u003Cli>Choose your work environment – \u003Cstrong>100% remote\u003C/strong> or modern \u003Cstrong>offices: Košice, Bratislava, Prague\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Personal and Professional Development:\u003C/strong>\u003Cul>\u003Cli>Sharpen your skills with extensive \u003Cstrong>training & certifications\u003C/strong>\u003C/li>\u003Cli>Boost your language skills with \u003Cstrong>language courses\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Wellbeing and Culture:\u003C/strong>\u003Cul>\u003Cli>Build bonds through \u003Cstrong>team-building activities & company events\u003C/strong> like the VolleyCup and Christmas party\u003C/li>\u003Cli>Join our \u003Cstrong>family culture\u003C/strong> and participate in diverse \u003Cstrong>interest groups\u003C/strong> like bikers, runners, gamers, and more\u003C/li>\u003Cli>Invest in your well-being with a \u003Cstrong>MultiSport card\u003C/strong>\u003C/li>\u003Cli>Promote your mental health with \u003Cstrong>confidential psychological support \u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Hiring process\u003C/em>\u003C/strong>\u003C/p>\u003Col>\u003Cli>Has the job offer captured your interest? Please fill out the \u003Cstrong>application form\u003C/strong> and let us know about yourself.\u003C/li>\u003Cli>We will assess the information you send us and \u003Cstrong>will get back\u003C/strong> to you under any circumstances.\u003C/li>\u003Cli>We will contact the chosen applicants and \u003Cstrong>specify the details\u003C/strong>.\u003C/li>\u003Cli>A job \u003Cstrong>interview with a hiring manager \u003C/strong>is a two-way opportunity to get to know each other better. The hiring process also includes a \u003Cstrong>second interview\u003C/strong> with the customer directly.\u003C/li>\u003Cli>We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a \u003Cstrong>job offer.\u003C/strong>\u003C/li>\u003C/ol>",{"id":9,"name":10,"logo":11,"about":12},9473,"Fpt Slovakia s.r.o.","https://app.recruitis.io/file/7eb6bd7f97a687528f2d73c67d1d61f6","Na trhu v Košiciach poskytujeme služby so zameraním na oblasť informačných technológií už od roku 2004. V súčasnosti v metropole východu zamestnávame viac ako 400 IT špecialistov. Medzi naše hlavné úlohy patrí návrh, vývoj a správa softvéru, implementácia a údržba SAP riešení, nezávislé testovanie a zabezpečovanie kvality IT služieb v rámci energetického sektora. Zaoberáme sa aj inovatívnymi riešeniami v obasti e-mobility a smart home.\u003Cbr />\n\u003Cbr />\nSme dcérskou súčasťou globálnej spoločnosti FPT Software, ktorá predstavuje jedného z najsilnejších hráčov na svetovom IT trhu a patrí medzi TOP 100 IT outsourcingových spoločností sveta. FPT pôsobí vo Vietname, Japonsku, Európe, Austrálii, Tichomorí a Spojených štátoch.",[14],"Južná trieda 6, Košice, SK",[16],{"id":17,"name":18},"12","IS/IT: Software - Vývoj a obsluha aplikací",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek","od 1 800 EUR","https://app.recruitis.io/answer/form/6cu7HnKAaT7FwKJ9nc6dT9SmD9XakTfI/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Lead Incident Manager with SAP knowledge - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Lead Incident Manager with SAP knowledge a napadlo mě, že by tě to mohlo zajímat. 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