About
We are a forward-thinking IT company with an AI-first mindset, helping our customers transform their businesses through innovative technology and intelligent services. We believe AI is a fundamental driver of how we work, deliver services, and create value. As a Manager, you will lead service delivery operations while fostering an AI-first culture. You will ensure high-quality managed services, drive operational improvements, and support customers through AI-enabled service management. You are approachable, decisive, customer-focused, and results-driven.
Your responsibilities
- lead, coach, and develop the service delivery team, driving performance and growth
- drive AI adoption across operations, delivery processes, and workflows
- promote automation and AI-enabled continuous improvement
- oversee end-to-end IT service delivery, ensuring SLA/KPI compliance and customer satisfaction
- maintain oversight of Application Management Services (AMS) and/or Infrastructure Management Services (IMS)
- manage operational performance, escalations, and service improvements
- act as the primary point of contact for key customers, building long-term trusted relationships
- engage with customers to understand business needs and identify opportunities for additional services and AI-driven solutions
- lead commercial discussions and negotiate project scope, pricing principles, and contract changes
- support account growth through upselling and cross-selling in cooperation with Sales and Delivery teams
- contribute to presales activities, tenders, customer presentations, proposals, and solution workshops
- support account farming and identify new strategic customer relationships and business opportunities
- ensure customer expectations align with delivery capabilities while maintaining profitability and service quality
- collaborate across teams to ensure successful delivery
What do we expect?
- 5+ years of experience in IT Service Delivery, Managed Services, or IT Operations
- solid understanding of AI technologies and experience driving AI change
- overview of IT service delivery
- knowledge of AMS and/or IMS
- strong leadership and people management skills
- experience leading digital transformation initiatives
- experience with AI platforms (e.g., Microsoft Copilot, Azure AI, OpenAI)
- customer- and goal-oriented mindset with strong negotiation skills
- experience with Jira, Microsoft Excel, Microsoft Teams, and SharePoint Online
- fluent in English and German
- nice to have:
- software development background
- ITIL certification or similar
Benefits
- Compensation and rewards:
- Boost your earnings with bonuses (company performance, project, or extra performance bonus)
- Invest in yourself with a yearly well-being budget (up to €2,000)
- Earn referral bonus (up to €3,000)
- Secure your future with a pension plan contribution
- Flexibility and Work-Life Balance:
- Flexible working hours that adjust to your personal needs
- Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
- Personal and Professional Development:
- Sharpen your skills with extensive training & certifications
- Boost your language skills with language courses
- Wellbeing and Culture:
- Build bonds through team-building activities & company events like the VolleyCup and Christmas party
- Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
- Invest in your well-being with a MultiSport card
- Promote your mental health with confidential psychological support
Hiring process
- Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
- We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.