About
In this position, you will cover the End-to-end Change management process of the SAP OneBilling platform, based on SAP S/4HANA Utilities, supporting standardized and harmonized business processes across participating customer units.
The Change Manager will be responsible for the operational coordination and governance of the Change Management process.
Tech stack
- ITIL-based Service Management processes
- Jira / Jira Service Management – Change and ITSM ticket management
- Confluence – process documentation, knowledge management and communication
- Microsoft Teams – operational communication
- Power BI – KPI and service reporting
- SAP ecosystem / integrated enterprise applications and interfaces
Your responsibilities
- Own and coordinate the day-to-day Change Management process for customer billing platform.
- Review, validate and assess incoming Request for Changes (RfCs).
- Classify Changes according to Change type, risk, impact and urgency.
- Coordinate the lifecycle of Changes from creation and assessment through approval, implementation, PIR and closure.
- Plan, prepare and coordinate regular CAB meetings.
- Prepare Change calendars and ensure that relevant stakeholders have the necessary information for decision-making.
- Coordinate the Change approval process.
- Coordinate Change implementation windows and identify conflicts, dependencies and potential business impact.
- Work closely with Release & Deployment Management to ensure that approved Changes are implemented according to the defined SAP ChaRM process.
- Verify the availability and completeness of test results, UAT/regression evidence and rollback plans before productive implementation.
- Coordinate communication of the Changes to relevant stakeholders.
- Monitor Change progress and ensure timely status updates in Jira.
- Coordinate and follow up Post Implementation Reviews (PIRs).
- Ensure Lessons Learned are documented and fed into Continual Service Improvement.
- Analyse Change-related incidents, failed Changes, emergency Changes and recurring issues to identify improvement opportunities.
- Monitor Change Management KPIs and provide regular reporting to Service Management.
- Support audits by ensuring that Change records and deployment documentation are complete and traceable.
- Coordinate with external providers and internal technical teams involved in Change implementation.
- Continuously improve the Change Management process, templates, workflows and governance.
What do we expect?
- 3–5+ years of experience in IT Change Management, preferably in an enterprise IT environment.
- Strong knowledge of ITIL Change Management / IT Service Management.
- Practical experience with:
- Standard, Normal and Emergency Changes
- CAB / ECAB processes
- Risk and impact assessment
- Change scheduling and coordination
- Change lifecycle management
- Post Implementation Reviews
- Change reporting and KPI management
- Experience working with Jira / Jira Service Management.
- Experience coordinating changes across multiple technical teams and external service providers.
- Ability to assess technical and business risks and challenge incomplete or insufficient Change requests.
- Experience with CAB facilitation and stakeholder management.
- Strong organizational and coordination skills.
- Ability to manage multiple Changes, dependencies and competing priorities.
- Strong communication skills and ability to work with both technical and business stakeholders.
- High attention to detail, particularly regarding documentation, approvals, auditability and compliance.
- Experience with security-relevant Changes, rollback planning and emergency changes is an advantage.
- Understanding of SAP environments and enterprise application landscapes.
- Experience in large-scale SAP transformation / utility / energy environments is an advantage.
Language requirements:
German – fluent (must)
English – fluent
Benefits
- Compensation and rewards:
- Boost your earnings with bonuses (company performance, project, or extra performance bonus)
- Invest in yourself with a yearly well-being budget (up to €2,000)
- Earn referral bonus (up to €3,000)
- Secure your future with a pension plan contribution
- Flexibility and Work-Life Balance:
- Flexible working hours that adjust to your personal needs
- Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
- Personal and Professional Development:
- Sharpen your skills with extensive training & certifications
- Boost your language skills with language courses
- Wellbeing and Culture:
- Build bonds through team-building activities & company events like the VolleyCup and Christmas party
- Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
- Invest in your well-being with a MultiSport card
- Promote your mental health with confidential psychological support
Hiring process
- Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
- We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.